Tech support:

This is a request for information made on behalf of one of your
clients by Dynamic Living Media, publishers of a help tool for
assisting users to set up Windows 95 Internet software on their own.

If you could reply to this message by quoting the entire body,
and fill in the blanks as provided here (it should take no more
than a minute), our help tools should be able to help them complete
the job on their own without any further need to contact you for
support.  This information will also be kept on file by your client
as a way of preventing the need for future support, so this should
help all concerned.

Please keep in mind that if your client purchased our product,
it may have been due to a lack of ability to understand other
help which you have provided.  Thank you for your patience; this
should make things easier for everyone.  If you need to contact
Dynamic Living directly, email cublea@yvr.cyberstore.ca.

1.  Provider's domain suffix:

2.  Provider's default gateway (numeric):

3.  Provider's name server (numeric):

4.  Provider's domain suffix (alpha):

5.  Should IP Header compression be ? (yes or no):

6.  How should WINS resolution be set: Enable, Disable or Use DHCP?:

7.  Does the server assign IP address automatically? (Yes or no):

7b. If not, what IP address should be used? :

8.  Are provider's connect preferences 8N1?:

8b. If not, what are the preferences? :

9.  Is connection automatic? (Yes or no):

9b. If no, does the TERMINAL WINDOW need to be brought up when a connection is made to allow for an interactive login? (Yes or no):

10. Should software compression be enabled when selecting 
    PPP as the Dial-Up Server type? (Yes or no):

11. Any special login instructions? (for example, would John Doe need to type "jdoe%ppp" instead of just "jdoe" to access the PPP server?)

12. URL for any additional help:

SLIP-only information (not needed for PPP):

13. Primary WINS address (if needed):